Welcome to the Frequently Asked Questions page for Hemlock and Hearth! We know that shopping online can sometimes raise questions, so we've compiled a list of the most common queries we receive from our valued customers.
Each candle includes care and lighting instructions on the bottom label. Candles add a fragrant enhancement to living and work spaces and are safe to enjoy, but we encourage care and attention to the following guidelines:
When not in use, candles should be stored in a cool, dry place, free from dust and protected from direct sunlight.
Candle care ensures you get the most out of your Hemlock & Hearth candle. Our Amber 10 oz jars are hand-poured using a clean-burning coconut soy wax blend, double-wicked for an even, radiant melt.
~40-45 hours with proper care
Trim to ¼ inch before your first burn and after each use
Limit to no more than 4 hours
Burn in sessions of 3–4 hours max, or until a full melt pool forms
Each order is hand-packed with care, and we do our best to get it out to you as quickly as possible.
🕯️ Pre-Launch Orders:
We officially launch on July 1. All orders placed before July 1 will begin shipping on launch day in the order they were received.
📦 Processing Time (Post-Launch):
After launch, please allow 3–5 business days for order processing before shipment. You’ll receive tracking information as soon as your order is on its way.
✨ Free standard shipping is available on U.S. orders of $200 or more.
We accept all major credit cards including Visa, Mastercard and Paypal.
If your credit card is in any other currency, the rate of exchange will be that of your card issuer and you may be charged an international fee by them.
Your tracking link will be sent in your email. For any other tracking information please contact customer care by emailing order@hemlockandhearth
At Hemlock & Hearth, each item is handcrafted in small batches with care. Due to the nature of our handmade products, we do not offer refunds. However, if something isn’t right with your order, we are always open to making it right.
If your order arrives damaged, please contact us at support@hemlockandhearth.com with clear photos of the issue within 72 hours of delivery. We’ll be happy to offer a replacement or store credit when appropriate.
While we don’t offer refunds, we are open to exchanges or store credit on a case-by-case basis. To be eligible:
Contact us withing 3 days of delivery
Items must be unused, in original packaging
Return shipping is the customer’s responsibility
For orders over $200, we offer complimentary return shipping if the exchange is approved.
Once your return is received and inspected, we will process your exchange or store credit within 10 business days and send you a confirmation by email.
We appreciate your support of our small business and are committed to ensuring your experience with Hemlock & Hearth is meaningful and lasting.
Hemlock & Hearth currently ships to customers within the United States only. We are a small, handcrafted brand and are working thoughtfully to expand our fulfillment options.
If you're located outside the U.S. and are interested in placing an order, we'd love to hear from you. Please email us at team@hemlockandhearth.com and let us know where you're located.
To stay updated on future international shipping availability, new product launches, and exclusive offers, we invite you to subscribe to our email list.
Thank you for your support and patience as we grow.
Didn't find what you were looking for? Feel free to contact us at any time!
Absolutely wonderful. The scent is so smooth. The packaging is beautiful. LOVE.
THIS CANDLE. I need all the sizes, a lotion, body oil, wax melts LOL. I could bathe in it if im being honest. It's like a dream, a wonderfully warm, cozy, earthy dream! It is so beautiful. The scent is strong and rich, relaxing, and invigorating. Im obsessed
Beautifully packaged, and VERY well made! The smell is phenomenal, and definitely invokes an ethereal image when it's lit!
