Refund policy

Hemlock & Hearth Return Policy

At Hemlock & Hearth, we pour intention and care into every item we create. Due to the handcrafted nature of our products, all sales are considered final. However, your satisfaction is important to us.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery at order@hemlockandhearth.com with:

  • Your order number

  • A photo of the damaged or incorrect product

  • A brief description of the issue

We’ll be happy to offer a replacement or store credit as appropriate.

Scent Sensitivities

We understand that fragrance preferences are personal. While we do not accept returns based on scent dislikes, we encourage trying our Discovery Sets (Available late July 2025 ) or visiting us at local events to sample scents before committing to a full-size product.

Refunds

Refunds are only issued for items that were damaged in transit or never arrived. Please allow 5–10 business days for your refund to process once approved.

Cancellations

Orders may be canceled within 24 hours of purchase, provided the item has not shipped.

Please note that returns will need to be sent to the following address: 

Hemlock and Hearth LLC

440 Monticello Ave Ste 1802 PMB 679122

Norfolk, Virginia 23510-2670 US